News That Matters

Tag: Southwest Airlines

Southwest says holiday scheduling fiasco will cost it $800 million
Business

Southwest says holiday scheduling fiasco will cost it $800 million

Southwest Airlines says its holiday flight cancellation debacle will cost the company up to $825 million as it processes refunds for customers and prepares to upgrade its scheduling software, which is projected to be a pricey endeavor. The airline canceled more than 16,700 flights over the busy holiday travel period, affecting hundreds of thousands of passengers in an episode sure to reverberate for a long time to come. Southwest expects the operational disruptions to result in a net loss of between $725 million and $825 million in the fourth quarter of 2022, it said in a securities filing.  Roughly $400 million is estimated revenue lost from canceled flights. The remainder reflects the total amount the airline expects to spend on reimbursing ...
Southwest Airlines sued for not immediately refunding stranded customers
Business

Southwest Airlines sued for not immediately refunding stranded customers

A passenger is suing embattled Southwest Airlines over the airline's alleged failure to reimburse him and hordes of other customers for canceled flights.The airline's contract of carriage mandates refunds for canceled fights, plus reimbursement for incurred costs like hotels, meals and rental cars, Louisiana-based passenger Eric Capdeville alleged in the proposed class-action lawsuit. "Southwest's failure to provide prompt refunds for canceled flights violates not only its own contract of carriage, but also federal law," states the lawsuit, filed in the Eastern District of Louisiana. Dallas-based Southwest owes customers more than $5,000,000 in refunds, according to the suit. The suit stems from the cancellations of thousands of Southwest flig...
Southwest cancels thousands more flights amid travel mayhem
Business

Southwest cancels thousands more flights amid travel mayhem

Southwest cancels thousands more flights amid travel mayhem - CBS News Watch CBS News Southwest Airlines canceled thousands more flights on Thursday, but said it expects to return to normal operations Friday. Michael George reports. Be the first to know Get browser notifications for breaking news, live events, and exclusive reporting. Not Now Turn On Source link
What caused Southwest’s holiday meltdown? It wasn’t just weather, pilots say
Business

What caused Southwest’s holiday meltdown? It wasn’t just weather, pilots say

The Southwest Airlines meltdown over the holiday week has reignited calls for updated infrastructure to prepare for future disruptions. While a historic nationwide storm was the initial cause of flight delays and cancellations, pilots say the company's scheduling software caused a "snowball effect."Capt. Michael Santoro, vice president of the Southwest Airlines Pilots Association and a pilot for the carrier for more than 13 years, told CBS News the infrastructure can't process crew reassignments after around 300 changes."The storm was the catalyst that started this whole event, but the major problem is that our scheduling IT infrastructure is outdated and can't handle the massive cancellations that had to happen that day when the weather event occurred," he said Wednesday. ...
Holiday travelers stranded by airline chaos
Business

Holiday travelers stranded by airline chaos

Holiday travelers stranded by airline chaos - CBS News Watch CBS News The travel nightmares continue for Southwest Airlines passengers who remain stranded as the airline continues to cancel thousands of flights daily. Amid the chaos, frustrated travelers have been unable to reach customer service. Tanya Rivero has the latest. Be the first to know Get browser notifications for breaking news, live events, and exclusive reporting. Not Now Turn On Source link
Travelers “beyond frustrated” by Southwest Airlines cancellations: “It’s been hell”
Business

Travelers “beyond frustrated” by Southwest Airlines cancellations: “It’s been hell”

Southwest Airlines apologizes as thousands of flights are canceled and delayed Southwest Airlines apologizes as thousands of flights are canceled and delayed 02:22 The winter storm that disrupted travel plans over the weekend and created an epic pile-on of flight cancellations for Southwest Airlines left the carrier's passengers "beyond frustrated," as one put it to CBS DFW. Thousands of families were stranded, with some waiting days to board planes. As of 7:30 a.m. Eastern time T...
Southwest Airlines cancels thousands of flights after winter snowstorm
Business

Southwest Airlines cancels thousands of flights after winter snowstorm

The winter storm that disrupted thousands of travel plans over the weekend has created an epic pile-on of flight cancellations for Southwest Airlines, leaving thousands of families stranded, with some waiting for days to fly back home.  Two-thirds of Southwest's flights were been canceled as of Monday afternoon, according to flight-tracking website FlightAware — far more than any other airline. With some 2,700 Southwest flights canceled, another 700 were delayed Monday, FlightAware found. On Monday afternoon, the board at Dallas Love Field, the airline's main hub, showed every single arrival had been canceled, according to reporter Kelly Laco. Every single @SouthwestAir arrival into @DallasLoveField is currently #cancelled ✈️ 🆘 pic.twitter.com/7EiXoOXjcN— Kelly Laco (@kel...