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City & State summit discusses technology in government and push for modernization
Technology

City & State summit discusses technology in government and push for modernization

Experts discussed tech’s future in government at City & State’s Government Modernization Summit Thursday, touching upon a range of topics from streamlining services with centralized systems to judicious use of data analytics and feedback loops. Speakers at the event held at the Museum of Jewish Heritage in Lower Manhattan also urged for government's adoption of consumer centric models to increase constituent satisfaction. Keynote speaker Melanie La Rocca, chief efficiency officer within Mayor Eric Adams’ administration, pushed for a consumer centric model that borrows practices from the private sector. “The private sector chases after their customers eager to understand how they can streamline processes, remove burdens and barriers and deliver services in the manner their customers...