News That Matters

Tag: GAO

US agrees to address airport security technology discrimination
Technology

US agrees to address airport security technology discrimination

TSA is a division of the U.S. Department of Homeland Security and is in charge of overseeing the safety of the country's internal and external transportation networks.GAO found that although the TSA has a process for addressing passenger complaints alleging discrimination, it could improve how it informs passengers about this process. While TSA provides signs for airports to place at checkpoints that include contact information for questions about screening, most do not explicitly cite complaints. Additional steps required "Taking additional steps to better inform the public about the discrimination complaint process could help ensure any issues are identified and addressed. Further, TSA's data systems and collection practices limit its ability to fully analyze discrimination complaints...