Port Authority Riders Frustrated With Delays And No-Shows – CBS Pittsburgh

PITTSBURGH (KDKA) – Some Port Authority riders state they’re being left, and it’s an issue that’s been going on for more than a year.

The Port Authority states motorist lacks are sustaining the issue. Sometimes, buses are appearing late or not at all, which’s resulting in a great deal of annoyed riders.

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“For me, it’s very inconvenient cause then I’m running late for my second job,” stated rider Nick Pawloski.

Pawloski depends upon Port Authority buses to navigate, simply as countless individuals throughout the location do. He likewise anticipates it to be on time and more so to appear, otherwise he might lose his job. However, a minimum of two times a week, he states the bus is a no-show.

“It would be harder to make ends meet if I lost my job due to me being late for me not being able to control the situation. I’m not driving the bus.”

The Port Authority admits that yes, sometimes, it does happen. Routes shut down last minute and they’re unable to alert their riders, essentially stranding them or leaving them to wait long periods of time for another bus. To alleviate that, they encourage riders to check before leaving home to see if their trips have been pulled from service.

“We have social medial so through Twitter our customer service team lets people know as early and as in advance as possible,” said Port Authority spokesperson Adam Brandolph.

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But for some, that’s hard to do. Not everyone has the internet or social media.

“I’ve had the bus show up late. I’ve had the bus pass me because it had too many people on it. I’ve had buses that didn’t show up at all and they didn’t put anyone else in that schedule,” said rider Tulsa Harris.

Harris states she has to take two buses to get anywhere because of where she lives, so for her, it’s paramount that her buses are on time.

Brandolph says he understands the riders’ issues and blames the problem on a driver shortage, but wants riders to know it’s starting to improve.

“The fact that we have a goal of 2 percent out of service really shows how much it means to us and the fact that we’re hitting that goal even during a pandemic really shows how important it is to us and how seriously we take it,” he stated.

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The Port Authority informs KDKA they are still employing chauffeurs.

Jobber Wiki author Frank Long contributed to this report.