Family gives up on 911 after hearing automated please hold message | Investigations

KANSAS CITY, MO (KCTV) — When you call 9-1-1, you anticipate to be able to talk with some right away, However if you reside in Kansas City, be prepared to rest on hold and wait.

You’ll likely hear a tape-recorded message prior to you get a dispatcher.

One Kansas City household we spoke with were shocked to get a tape-recorded message when they called 9-1-1 looking for aid for a kid who unexpectedly went unconscious and began having seizures.

“We literally have a 4-year-old baby unconscious, seizing on the floor and we can’t get ahold of 911,” stated Simone Grantham, the kid’s auntie. “It was scary.”

Numerous relative got phones and called for aid for little Nathan. They all got the recording. Then they attempted to call a precinct straight and got another automated message. They’re not alone.

Our investigative group has actually exposed the surprising stats on 911 hold times. The typical wait time in 4 months of in 2015 was longer than 20 seconds. That’s outside the nationwide requirements. Even even worse, the optimum hold times in 2 months of in 2015 was more than 12 minutes.



Live in KCMO? Be prepared to wait when calling 911

When you call 911, you require aid quick. A KCTV5 examination exposed some stats for 911 calls into Kansas City, Missouri. What it comes down to is that, when you call 911, be prepared to wait.

The household chose the very best method to get assist for the young boy was to drive him to the medical facility themselves.

“We got him in the car he had a seizure in my arms,” stated Kajaun Johnson, Nathan’s papa. “I informed him ‘Stay with me. We are going to get through this and get you there.”

Their story has a happy ending. Nathan is fine. But the family has no confidence is the 9-1-1 system. It failed them when they needed help.

“I was dumbfounded. It was crazy! Because how are you an emergency line? In an emergency, we can’t obtain you,” stated Grantham.

To be reasonable, it’s possible that if the household had actually kept holding, their call may have been addressed within seconds. We discovered that on the day the household called for aid, the typical hold time was 12 seconds. The hour they called somebody waited one minute and 21 seconds.

We likewise discovered that on that exact same day, somebody waited on hold for 3 minutes and 51 seconds.

Still, the very best suggestions from the city is to be client and wait. If you hang up and redial, you’ll relocate to completion of the hold line.

Kansas City is special when it concerns hold times. We inspected other departments in the Kansas City City, and no other department battles with long waits like KCMO in some cases does. 

We even inspected with other cities of similar size. All who have actually reacted up until now are within the nationwide standards. In Oklahoma City, 97% of 911 calls are addressed with in 20 seconds. In Denver, the typical wait in 2015 was  6.06 seconds. Seattle’s typical wait time was 1.9 seconds.

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Jobber Wiki author Frank Long added to this report.